Great platform although hard to implement because of product issues
In our company we have implemented IBM Cloud Pak for Business Automation(CP4BA) to optimize the way our workflows are being executed and …
Overview
What is IBM Cloud Pak for Business Automation?
IBM Cloud Pak for Automation allows the user to design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak is the latest deployment option of the IBM automation platform for…
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What is IBM Cloud Pak for Business Automation?
IBM Cloud Pak for Automation allows the user to design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak is the latest deployment option of the IBM automation platform for digital business, available on…
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- Competitors
- Tech Details
- FAQs
What is IBM Cloud Pak for Business Automation?
IBM Cloud Pak for Business Automation is a modular set of
integrated software, built for any hybrid cloud, designed to quickly solve tough operational challenges. It includes a set of
AI-powered automation capabilities – content, capture, decisions,
workflows, and tasks – and boasts a flexible model that lets users start small and
scale up as needs evolve. With RPA, the solution helps users free up human employees,
speed decisioning with operational intelligence, and expand to automate key
types of work across core operations, as well as secure environments and bring trust and
transparency to multiparty workflows. The solution can be tailored to integrate
with existing investments. With actionable AI-generated recommendations,
built-in analytics to measure impact, and business-friendly tooling to speed
innovation, the solution helps clients reduce
process completion times,
decrease customer wait times, reduce
risk, and save thousands of work hours that were then reallocated to
higher value work.
IBM Cloud Pak for Business Automation Features
- Supported: Built-in AI generated recommendations and performance dashboards
- Supported: Low-code tooling and RPA
- Supported: Flexible, modular pricing and deployment options
- Supported: Process mining and modeling
IBM Cloud Pak for Business Automation Video
IBM Cloud Pak for Business Automation Competitors
IBM Cloud Pak for Business Automation Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Linux |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
IBM Cloud Pak for Automation allows the user to design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools.
IBM Cloud Pak is the latest deployment option of the IBM automation platform for digital business, available on Red Hat OpenShift.
Pega Platform, Appian, and OpenText AppWorks are common alternatives for IBM Cloud Pak for Business Automation.
The most common users of IBM Cloud Pak for Business Automation are from Enterprises (1,001+ employees).
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Reviews and Ratings
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Score 6 out of 10
Vetted Review
Verified User
In our company we have implemented IBM Cloud Pak for Business Automation(CP4BA) to optimize the way our workflows are being executed and to make more efficient the interaction or dependencies between them. Using Cloud Pak for the document management has helped us to achieve a real positive impact to core business areas and define the path for our next steps. We focused on create workflows for the support processes of the core business processes, this way we use efficiently everyone's time.
- Workflow management
- Document management
- Indicators and Data Analytics with BAI
- Clear and updated techincal documentation for partners
- Provide workshops to guarantee a succesful assesment for license scopes in order to fulfill client expectations
- Extensive test of different configuration implementations of CP4BA on Azure
- Having more Success Cases which give a clear scope of the platform by showing all the components interactions.
December 17, 2023
It is the platform that reduces errors by more than 90%.
IBM tries to offer the best, and this version was no exception. We have firsthand a function to be able to automate business processes with good optimization. IBM Cloud Pak for Business Automation has allowed us to better serve our clients; I like the analytics feature to workflows and orchestration. We have been able to improve internally by being able to have the bots in order to have better results and reduce repetitive tasks, as well as reducing the number of errors.
- Trained artificial intelligence.
- Analysis of data.
- Automate business processes.
- Cloud platform.
- Bot presentation.
- Affordable software for any business.
- Great design, understandable.
- Remote monitoring.
It is vitally important to have the best product on the market that it offers us, everything that helps us solve every complication that may arise as each development proceeds. IBM CLOUD PAK FOR BUSINESS AUTOMATION offers excellent functions and automation tools that make life in the company faster and safer, being of high quality and scalable, allowing more stable solutions, never achieved by any human being. Since its implementation we have a better business operation with optimal achievements and achieving good dividends for everyone in the organization, keeping workers and customers in a good state of mind.
- Supreme automation, achieving great workflow.
- Trained and attentive technical service.
- Artificial Intelligence verified.
- Easy to implement and use tool.
- Good price, you will not lose your money.
- It integrates very well.
- For small entrepreneurs it is somewhat difficult to understand at first, which is why the training must be greater.
- They need to improve the boards.
- The IBM team needs to provide a better training plan.
September 27, 2023
Automation at A Glance
My team uses IBM Cloud Pak for Business Automation to create, manage, and optimize our routine functions including CRM and robust content management tasks. Also, our scope of use extends to the analysis of vast datasets and the curation of actionable insights, management of of complex and unstructured processes. Importantly, we use it to build, deploy and manage application.
- Build, deploy, and manage application
- Create, manage and optimize business processes
- Overall automation of workflow process
- Improvement on user interface for easy navigation
- Advanced setup and configuration program
- Improved documentation style
- Pricing adjustment
September 25, 2023
IBM Cloud Pak's Impact on Our Agency.
In our advertising enterprise, we make use of IBM Cloud Pak for Business Automation to streamline SEO operations. It automates content workflows, gives data insights for knowledgeable choices, and aids in record control. The device enhances performance, allows statistics-pushed techniques, and promotes collaboration inside our group. Its scalability contains our enterprise's boom, making it a valuable asset for optimizing SEO efforts.
- The tool automates content creation and approval workflows, ensuring timely publication and reducing manual bottlenecks.
- It provides in-depth SEO data analysis, allowing us to identify high-performing keywords and track website performance.
- Routine SEO tasks like link checking and site audits can be automated, saving time and ensuring consistency.
- The user interface could be more intuitive, making it easier for non-technical team members to navigate and utilize its full potential.
- More flexibility in customizing workflows and reports to align with specific SEO processes and client needs would be beneficial.
- Enhanced mobile accessibility would allow team members to manage tasks and access data on the go.
September 06, 2023
Fantastic Tool.
IBM Cloud Pak for Business Automation streamlines the consumer journey by automating key touch points like onboarding, support, and purchase flows. Use its AI capabilities for real-time analytics to offer personalized experiences where it matters most, easily integrate with CRM systems for a seamless, data-driven approach to manage and enhance customer interactions, improving overall consumer experience and loyalty.
- Easy Integration into CRM.
- Data-Driven Approach.
- AI Capabilities.
- Better UX.
- Cost Efficacy.
- Compatibility with New Players in the Market.
August 31, 2023
Amazing Tool
We are using IBM Cloud Pak for the purposes of retailer operations where a consistent optimization for consumer journeys are needed in that regard we have been able to personalize marketing campaigns with ultimate aim of winning hard conversions, as well as outlining a seamless journey where consumer can not brake.
- Supply Chain Optimization
- Retailer Engagement
- Vendor Management
- Customization is limited
- Definitely more expensive
- Not easy to navigate
May 05, 2023
ICP4BA is a great product to manage and build solutions for Content, Workflow, Automation, AI and more..
We have ICP4BA platforms in out customer environments. We have migrated to ICP4BA from IBM FileNet and Case Manager platforms. ICP4BA provides lot of capabilities with seamlessly integrated components.
- Automated Document Processing
- Business Automation Insights
- IBM Case workflow solutions
- Coach UI design in Case pages
- More API for integrated components to communicate the data and events internally
- Improve administration tools
- Improve UI of the admin consoles
IBM Cloud Pak for Business Automation is well designed to fit in any size of business. I like it's built with simple and user-friendly UI which makes it more easy to use and navigate through. We use this tool to automate all our time-consuming and tedious tasks and create custom workflows that meet all our business needs. It so helpful automation tool because it eliminates inefficiencies and bottlenecks in all our business processes and accelerate business growth. Through the AI-capabilities enhaces our digital transformation and so we are able to achieve operational excellence. Based on the advanced predictive analytics and AI which is turned to accurate and precise insights we are able to make better decisions faster.
- AI-powered capabilities helps us to achieve the best operational excellence.
- Decisions management enables us to make better and fast decisions.
- We are able to understand our customers because, based on the advanced predictive analytics combined with AI turns insights into personalized customer actions.
- Workflow management empowers our employees with a 360-degree view of data and metrics to improve our workflow.
- At the moment everything seems to be working on the right direction but it would be more appreciated if they would add more pre-built workflows to help save time and discover new automation opportunities.
- Training is kinda also stiff especially for the non-technical.
This is an end-to-end automation tool that is designed to automate work and accelerate any business to grow and develop in any environment. It also helps to analyze workflows, design AI-infused apps with low-code tooling and assign tasks to bots and track progress and performance. By this every organization is able to save a lot of time and cut down cost. It also able to minimize manual work with straight-through processing to improve our productivity and meet all our customers needs.
- Minimizes manual work with straight-through processing to improve productivity.
- Simplify complex workflows, including manual task's.
- Improves our decision making.
- Build low-code and no-code apps with AI and deep ML capabilities.
- Poor online documentation. It requires a highly skilled professional to develop and maintain the platform.
- The costs associated with minimally viable implementation is above our expectations.
January 06, 2023
Through powerful AI workflow automation opportunity helps us to accelerate business digital transformation.
This is my first year using IBM Cloud Pak for Business Automation and basically I am full of praises because I have seen significant improvement in all our business processes. Since we started using this integrated tool we've been able to see our business sales rise and more customers. By streamlining all our business processes, reducing clients wait times and allowing us to focus on getting our product better. The ability to understand quickly to understand how my organization business is performing and identify ways to overcome any any challenges through the robust features like process mining and automation of processes is great. Overall this tool has automated our business processes and accelerated digital transformation growth in all our business depertments.
- I like how this tool provides us with automation capabilities to all our business processes hence improves our productivity.
- Helps us to analyze complex workflows for our clients.
- Accelerate our growth to digital transformation.
- Reduce clients wait time. Hence we are able to deliver on time.
- At times we have large dataset and workload goes heavier hence it starts freezing and crushing at times. Hope this is solved on time.
- Should add more pre-built workflows to help us by saving working hours and discovering new automation opportunities.
December 30, 2022
IBM Cloud Pak for Business Automation review
IBM Cloud Pak is just a amazing tool with endless possibilities. You can build your hybrid cloud environment powered by extremely great AI. The team at IBM is just there to support you with all your builds and trainings, the support is the best in the market. Its just great for client application, HR onboarding and payroll/finance. The dashboard is very simple and easy to use.
- Dashboard
- Integration of AI and insights
- Data management
- More formats of data support
- Role based access control
- Customize reports scheduling
November 08, 2022
IBM Cloud Pak - The AI power your Business Need.
IBM Business has helped our team to develop and deploy apps directly to the cloud. It is a good tool because once you develop an app, deployment is the biggest challenge, and this thing is managed by IBM Software with the help of automation. Deployment was so easy for our team.
- AI Powered to help users.
- Open Hybrid cloud platform.
- Business Automation using IBM Watson.
- Achieving Data Fabric thanks to Data Virtualization, Data Integration, and Data Access services.
- Data Governance and Privacy thanks to Watson Knowledge Catalog, IBM Guardium, and Truata Anonymization.
- Operationalizing and Infusing AI with services for no code (AutoAI), low code (SPSS Modeler, Decision Optimization), or pure coding using Notebooks with languages such as Python, Scala, and Java.
February 21, 2022
Excellent Automation Flow provider
One of the most common uses of the IBM cloud Pak as a Business Automation solution is the onboarding process for new employees. HR may use it to develop dynamic applications that link with legacy systems in an easy-to-use low-code environment. As a consequence, our recruitment team is able to make better-qualified selections because of the insights gathered from advanced analytics.
- video tutorial
- easy and fast scale up and down process
- cloud based deployment
- Excellent documentation with screenshots
- documents are helpful but difficult to understand for the first time user
- dashboard could be improved
February 15, 2022
Secure Content Management Tool
The experience in working with IBM Cloud Pak for Business Automation is great. Its cloud capability along with data analytics and management provides end to end services to the users. Its AI (artificial intelligence) powered platform and cloud computing are very user-friendly and the no-code interface for designing the workflows is simple. The user community and customer support give a very smooth experience.
- AI powered platform
- Cloud computing
- Cyber-security policies
- Moderate OCR performance
- Significant downtime for upgrades
- Old API's
February 10, 2022
IBM Cloud Pak for Business Automation for large data processing with easy and seamless integration
I used IBM Cloud Pak for Business Automation for the following use cases 1. Automatic tracking of the origin of various business requests 2. AI platform for request data collection, organization, and analysis 3. Integrated with legacy request processing system to process the request.
- Automated the tracking of the various business request coming from different origins
- Managed and segregated the different types of business requests using AI
- Easily integrated with our legacy system to process the different types of business request
- For heavy load, the performance should be improved
- The integration with the messaging system is a bit tricky and hence example documentation could be provided
- It is a very nice and powerful tool however still not very known, marketing needs to be improved
February 10, 2022
A great experience in using IBM Cloud Pak For RPO Automation
We used IBM BPM v8.5.7 in our organization to establish automated procedures for Recruitment Process Automation (RPO) because we are working with the US RPO process. The use of Rest APIs was quite beneficial. It was also overly precise analytically. It is simple to comprehend because of features like the console, process admin, and inspector. Although there is a lack of support and resources, it is ideal for automated tasks. It greatly reduces the time of sourcing the resume and candidate communication.
- Automatic Sourcing of resume from CEIPAL
- Shortlisting candidates from pre-qualification questions which are automated successfully
- Easily Integrated IBM Cloud Pak with our Resume parser
- MQ Integration can be improved.
- Loading time of Screen can be reduced but it was not a big difficulty for us.
- Others I feel it is good to go...
February 09, 2022
Kunal Jaipuriar's review
For digitalization and automation of business, we have been using this. It helped us in the orchestration of business processes and models via automation workflows.
- Automating repetitive task
- Fast service delivery
- Flexibility to use over cloud
- Seems bit complex for beginner
- Expensive in comparison to other vendors in this space
- Sometimes issue in cloud model optimization
Score 8 out of 10
Vetted Review
Verified User
IBM Cloud Pak helps our business by helping us orchestrate all our business processes and models by automation workflows. It helps provide insights with predictive analysis, helping our teams make better business decisions in the future. It connects through the cloud so we can remotely monitor how our applications are doing like, performance and health.
- Enabling a fast service delivery.
- Automate tasks that are recurring.
- You can use the software on cloud, on-premises, etc. Great flexibility.
- If you are a new user, then you will need a lot of time to get used to the product.
- If you handle heavy tasks, the cloud model might not be optimized to handle the workload.
- It's expensive and not suited if you are on a budget.
January 21, 2022
The Most Powerful Automation Platform That Has Greatly Improved Performance in Our Enterprise
Score 10 out of 10
Vetted Review
Verified User
This platform helps us to control all our business activities through the modern technology of automating most processes to enhance faster service delivery. It has the capability to offer reliable business insights that direct our teams on how to prepare and plan for the future. It networks our company to cloud-based servers that control all our systems and monitor the performance of applications.
- Automation and analysation of workflows
- Enhancement of faster service delivery
- The performance and compilation of tools is excellent.
- I have not experienced any missing feature.
IBM Cloud Pak for Business Automation is one of the low-code solutions IBM offers to customers. You can automate repetitive business workflows to save cost and speed up critical processes such as handling refund requests or guessing the salary range for an applicant, based on multiple factors inherited from your various solutions. It is really more of an enterprise-grade product, as opposed to Zapier.
- No-brainer if you are already using other IBM Cloud products
- Great documentation with easy-to-follow in-app tutorials and real-life examples
- Top-notch scalability and security options
- Like most IBM products, the interface is minimalistic and not very user-friendly.
- Lack of openness, it's not a plug & play solution that just works with your landscape.
- Poor product support, this feels more like a solution IBM created to exist in the low-code space.
October 20, 2020
Accelerate Digital transformation
Great automation that includes legacy core of the Automation platform. Great demo options to improve integration capabilities supported by insights to take accion in real time.
Help me to run workflows easely and multiple business capabilities at once. Is very easy to use. Has wide variety of features. I loved it!
Help me to run workflows easely and multiple business capabilities at once. Is very easy to use. Has wide variety of features. I loved it!
- Custom containers.
- Great CNCF cloud choice.
- Share enterprise content.
- End to end workflow design.
- Deployment challenges.
- Had to manually install custom containers.
- Supports multiple cloud vendor consoles.
Employee hiring process is slow & costly so one of the main focuses was to reduce it & IBM Cloud Pak helped us with this. Currently it is being used department-wide. We do develop KPI in house as well (different dedicated team) & we can review number of new hires per day and view the results instantly.
- Real time process progress.
- Re prioritize work real quick.
- Make more personalized decisions faster.
- Automate business decision.
- Lack of integration with android devices.
- Don't have better documentation.
- Lack of proper training.
September 21, 2020
A versatile platform to set up your own private cloud solution
IBM Cloud Pak for Automation is being used across the whole organization to simplify data governance. We are addressing problems like data safety, availability and back up capability, as well as reducing the risks that adaptation implies. We now count on this private cloud solution provided by a reliable partner to simplify data collection and analysis.
- Data security.
- Ease of integration.
- Product scalability.
- Complexity.
- Lack of support.
- Pricing.
September 06, 2020
Automation across multiple clouds
We have been using IBM Cloud Pak for Automation for a short time, but the solution is very fancy, allowing us to automate tasks in various Cloud services. IBM Cloud allows us to migrate existing automation environments without modifying the application. The service is currently only used in one department but we plan to expand on this.
- Multi-cloud support
- Very good reporting, better than in AWS
- Migrate existing environments
- Documentation is not great.
- Initial setup is not easy.
- Perform platform integration testing